by John Ehlke, Production Manager, West Bend Community Television
For the second time on a Fourth of July weekend our encoder was hacked. This caused our channels to stop streaming across AT&T for a few weeks. We were able to work with Niagara (the encoder company) to have parts sent out our way to have it corrected. Mike with Niagara was amazing to work with. He was always available for a call and willing to get us back online.
It is a little scary having our encoder, not on our network but on AT&T’s, hacked the last two Julys. We were lucky we did not have any cost this time when replacing the equipment but I don’t think we will be as lucky if this happens again.
We have been advised to reach out to AT&T to see why our encoder keeps getting hit and what is wrong with their network. In my opinion, this is why it is hard for municipalities to keep up with cost of equipment replacement.